Refunds
The refunds screen allows you to manage partial or full refunds of a transaction back to the customer. It can be accessed from the transaction details through the “Refund” button.
Request a Refund
Refund Type and Amount
- Refund type
- Choose between partial or full refund from the dropdown menu
- For full refunds, the complete amount of the original transaction will be returned
- For partial refunds, you’ll need to specify the amount to be returned
- Refund amount
- Enter the specific amount to refund (only for partial refunds)
- The currency will be shown in the same denomination as the original transaction (e.g., UYU)
Refund History
The lower section displays a history of all refunds associated with the current transaction:
- Amount: Refunded amount and currency
- Creation date: Date and time when the refund was requested
- Unique ID: Unique refund identifier, if applicable
- Status: Current refund status (e.g., approved, rejected, cancelled, etc.)
